CUSTOMER SERVICE EVALUATION AGENT

Elites Shopper in partnership with Confero Inc. are currently seeking to employ individual’s nationwide. Would you like to make extra $450 weekly on each assignments by simply shopping and evaluating various stores around you?

FAQs About Customer Service Evaluation Agent

A Customer Service Evaluation Agent is a flexible paid consumer who is hired to shop in stores, collect data and check that specific standards are being met (e.g cleanliness and good customer service). Think of Customer Service Evaluation Agent as "undercover customers" sent in to observe, interact, and report on other customers and store employees. Customer Service Evaluation Agents are typically employed by a third-party rather than the store or company itself. They are assigned tasks after joining one of many consumer research panels.

Where Are Customer Service Evaluation Agent Sent?

Agents are sent to a wide variety of service-based businesses including stores, restaurants, banks, apartment complexes — potentially anywhere customers are served or serviced.

What Does a Customer Service Evaluation Agent Do?

Independent or third-party vendors hire consumers to make retail transactions and provide a detailed record of the experience. Customer Service Evaluation Agent purchase items, eat at restaurants, make inquiries, or return items. Customer Service Evaluation Agent are not hired to give opinions but are hired to assess a business and its employees from the customer experience perspective.

You may be asked to relay information on:

i. The number of employees that were on duty (or on the floor) when the Customer Service Evaluation Agent entered

ii. If you are greeted, how long it took, by whom, and was the greeting friendly or helpful?

iii. Name(s) of employee(s) that you interact with or observe

iv. Type of products shown to you, and the sales pitch you were given including whether there were any additional items suggested for you to purchase

v. How fast you received service and if the service was satisfactory.

Other things Customer Service Evaluation Agents may be required to observe and note include:

**** Cleanliness of the store or facility

**** The personal grooming and appearance of the employees (were they properly dressed,were uniforms clean,etc.) and if employees adhered to any store dress codes.

How Much Do Customer Service Evaluation Agents Get Paid?

Most Customer Service Evaluation Agents are paid by the job and not by the hour. An assigned Agent may earn either $100 or $200 for a simple assignment and up to $500 or more depending on the assigned tasks. In some cases, they are not paid but will be reimbursed for certain expenses.

Do You Have to Pay for Purchases?

If a purchase is required, yes. But in many cases, you may be reimbursed. For example, if you are required to eat at a restaurant, you might not be paid for your time but would likely be reimbursed for the cost of your meal.

Compensation:

We are hiring you to evaluate any of these 5 stores; Walmart,CVS,Walgreens,Family Dollar,Kroger in your neighborhood and you will be given the funds to execute the tasks (either items purchased or require services). Kindly check out for the stores location in your neighborhood and make sure the stores you choose are close to your area as much as possible. You will have to send the name and address of the two or three nearest store locations. No commitment is made on this job and you would have flexible hours as it suits you.

You'll be paid a total of $450 on each completed Store survey, including incentives, transportation allowance and funds would be given to you if you have to dine as part of the duty. Your job will be evaluated and feedback on customer service in a wide variety of shops, stores, restaurants and services in your area both live and online.

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